We always love to hear from our customers. You can contact Art Vinyl by email at firstname.lastname@example.org or by phone on 020 7241 4129 (+44 20 7241 4129 from outside the UK). If you contact us out of office hours, we’ll get back to you at the earliest opportunity and will do absolutely everything we can to help.
We understand that you might have a very specific question about our vinyl records, record frames or gift packs, or that you might have a special request for a product that isn't listed or available to buy on this website but you’d like us to help you with. We’re always more than happy to provide additional information or to try and accommodate exceptional requests, so get in touch!
If you'd like to write to us, our office address is at the foot of this page.
Delivery is free to all UK addresses. For international orders, we will be happy to send your order to you wherever you are, with delivery charges varying depending on where you are in the world.
Shipping to mainland Europe and the U.S.A. costs just £20, with some longer distance deliveries such as Australia and New Zealand costing £30. Please contact us at any point if you need further information.
Once you have completed and paid for your order, we will usually despatch your goods to you within two working days.
Vinyl record and CD sets are sent by Royal Mail, with record frames and gift packs sent by secure courier service.
This means that within the UK your order will be usually be delivered in 3 working days, and for International orders it will take between 5 and 14 days depending on where you are in the world.
If this isn’t quick enough, or you need delivery on a specific day, we can usually make special arrangements for you at an additional cost. Contact us by email at email@example.com or phone 020 7241 4129 (+44 20 7241 4129 from outside the UK) and tell us what you need us to do.
Alternatively, there may be a retailer near you that sells Art Vinyl products, click here for a list of U.K. retailers or click here for details of Art Vinyl's international websites and international retail partners.
If you’ve bought from our website and there is a fault with your product, or you have been sent the wrong item, contact us and we will resolve the problem quickly and to your satisfaction.
If you want to return an unwanted gift that was bought from our website, contact us by email at firstname.lastname@example.org or phone 020 7241 4129 (+44 20 7241 4129 from outside the UK). Providing you have proof of purchase and the items are unopened and unused, we will happily make arrangements for you to return or exchange your gift.
Secure Shopping at Artvinyl.com
Your personal security is extremely important to us and you can order online from Artvinyl.com with complete confidence.
Your account details, and the details of any purchases you make through our website, are fully secured, protected and encrypted by the very latest SSL certification from Thawte, the leading provider of international online shopping security since 1995.
Thawte's combination of digital certificate products, uncompromised infrastructure, global reputation, security track record and world-class customer support make them a world leader in online protection.
As the world's first international Certificate Authority, Thawte has a 17-year proven track record of providing world-class security to customers in 190 countries, creating customer confidence with local-language trust seals, and enabling more people to navigate the web securely in their own language.
For more information visit www.thawte.com.
Frame dimensions (out of packaging): 37.7cm x 37.7cm x 2.8cm
Frame dimensions (in packaging): 43cm x 43cm x 3.8cm
Frame weight (in packaging): 1.5kg
Weight of Frame and Record (in packaging): 2.5kg
Triple pack dimensions (in packaging): 43.2cm x 43.2cm x 9.5cm
Triple pack weight (in packaging): 4kg
Registered Office Address
Memory Box UK Ltd. 1 Helmsley Place, London Fields, E8 3SB, England. Telephone: 020 7241 4129 (+44 20 7241 4129 from outside the UK).
All rights reserved. © Memory Box UK Ltd 2005 - 2013
Art Vinyl Play & Display Flip Frames International Patent Number PCT/GB2006/001705